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Shipping & Other Policies - Please Read Before Purchasing :)

 Shipping Rates/Times 

  • $9.99 Flat Rate  Canada Post Expedited Shipping* see details below

  • $3.50 Lettermail  Canada Post Shipping * see details below

  • $20.00 to the US Tracked Packet

  • FREE Complimentary Delivery in St.John's Metro for Purchases over $40.00 before taxes. * See Details below

  • Pickup Option may be available please contact us at info@mamamayi.ca to arrange

 

**Flat rate Shipping via Canada Post - Expedited. This shipping method will have a tracking number and will include $100.00 of insurance. If you wish to have extra insurance please contact me for a quote** Please note I cannot make any assurance for Canada Post and their shipping times. I do not offer refunds for shipping.

**Lettermail* may be available on orders such as diaper covers - please contact for authorization prior to order to ensure your order qualifies. You understand that shipping by letter mail does not include tracking nor insurance, Mama May I cannot be held responsible for damaged, lost or misdirected packages.* 

**Shipping to International - please contact us for a quote  info@mamamayi.ca

**Heavy or Oversized goods and/or Remote locations  - items may require a shipping quote. Please contact us at info@mamamayi.ca for quotes**

Local Delivery days are typically Mon/Wed/Friday ( late morning-early afternoon ) . I try to take weekends off for family time as my kids are in a million things! But If you need something urgently  or hope to have it dropped off on a different day just shoot me a message! I am happy to accommodate your requests!  

 

All items will ship out/dropped off within 24-72 hours (business days). If an item is not in stock (we have estimated arrival times listed on product description) then your items will ship/dropped off as soon as that item is available. We will always be on close contact with our customers if there is an issue with your order. We can always be reached at info @ mamamayi.ca.


Complimentary Local Delivery/Meet Up (Minimum $40.00 before tax order)

  • Available in the St. Johns Metro Region to the following areas; Kilbride, Paradise, StJohns west, east, centre city and Mount Pearl. 
  • Mama May I is not responsible for a dropped off item once left in mailbox/doorstep (Same as Canada Post). However, make note that we are in contact with the customer prior to drop offs.

Return Policy

  • Please contact Mama May I before making a return for "Return Authorization". To return any eligible items we require your name, item(s) being returned, reason for return and copy of receipt. Merchandise must be in original brand new condition, including intact tags and packaging, without the smell of smoke and free of pet hair, not soiled from use/trying an item on. Cloth diapers, feminine hygiene products , Skin care items are not returnable.
  • Local returns must be returned via Canada Post at customers expense (including tracking and the appropriate insurance ) when "return authorization" is provided by Mama May I. 
  • Returns from outside Canada (USA & International) are not an option at this time. You can purchase but it will be a FINAL sale.
  • Returns can be made within 14 days (minus the original shipping fee "Mama May I" charged or covered pending order amount) on unused, unwashed merchandise in its original packaging from the day you receive your order as confirmed by Canada Post tracking. 15 days after your purchase but before 21 days, we offer exchanges for online store credit only. After 21 days, all sales are final with no returns,exchanges or credit available. Sale and clearance items are always a final sale.
  • All items are subject to a 10% restocking fee. This covers our cost to ship, for gas to deliver, packaging, etc. This fee may be waived in some circumstances which can be identified when the RA is approved. 
  • All shipping charges incurred will be the responsibility of the purchaser.
  • No returns or refunds on special order / pre-order items.
  • No returns will be accepted on items marked "Clearance" or "Sale".
  • No price adjustments on sale items.
  • **Sweet Mama rewards cannot be used in conjunction with sale prices**
  • If a package is returned to us due to error with address provided, the true cost of shipping will be charged to the account of the client against the credit of the returned product. A re-stocking fee of 10% may also apply. We will re-send at the cost of the client if requested.
  • AppleCheeks warranty/returns information http://applecheeks.com/product-support/warranty-information/

Privacy Policy

Your privacy is important to us!  Mama May I is committed to protecting your personal information.

  • Collection of Personal Information is limited to what is required under the circumstances and your information will only be used for the purpose for which it is collected. We may use Google Analytics to learn more about our customers. 
  • Security:  Your Personal Information is kept confidential and secure and not disclosed to anyone outside our of Mama May I without your consent, unless required by law. 
  • Access:  You have the right to access your own Personal Information, and to correct any inaccuracies.

Mama May I is GREEN  !!

  • We use paper bags and minimal packaging!
  • We email you your receipts!
  • We aim to minimize paper usage as well as recycle and reuse where applicable.

                                       Make sure you add us to your safe senders list! We don't want to go to your  junk mail :)

 

Updated May 13,2016.